First-response · 42m avg
Member's QR code isn't working at gate · Iron Lab
Tunde AdebayoMember11 min ago · via app
I'm standing at the gate at Iron Lab right now. I scanned my QR code three times and the turnstile keeps showing "invalid code". The staff doesn't know what to do. Last session was great and I booked again this morning — booking ID BIN-2026-040112. Please help, I have 40 min before my class.
System · Auto-pulled context: 1 active booking · check-in window opens 18:25 · QR re-issued 2× today
Andile K.L2 Support8 min ago
Tunde — sorry about that. I can see your booking is valid. The gate device at Iron Lab last synced 47 min ago, so your re-issued QR isn't on it yet. I've just pushed a manual sync and granted you a one-time bypass code: 4-8-2-1.
Punch that into the gate keypad. I'm watching the device come back online live.
Tunde AdebayoMember6 min ago
Worked — thank you so much. In tho.
System · Device sync confirmed at 18:33 · QR validated · session checked-in