Refund queue
14 awaiting review · 3 over SLA · auto-approves under R 200 with 24h notice handled by the system
Awaiting review
14
↑ 2 since yesterday
Over SLA
3
Decision due in 4h
Auto-approved · 30d
218
86% of all refunds
Total refunded · 30d
$ 28.4k
0.6% of GMV
Pending review
All 14Over SLA 3Chargebacks 2High value 4
| Case | Parties | Reason | SLA | Amount | Action |
|---|---|---|---|---|---|
REF-2026-04841 | Pier Botha → Iron Lab Booking BIN-2026-040112 | Cancellation UI showed 33h notice but actual was 8h. Discrepancy disputed. | SLA 1h 12m | R 1,200 | |
REF-2026-04839 | Aman R. → Apex Body, Manila Booking BIN-2026-039841 | Provider rejected refund · cites ToS §4.2. Member requests platform review. | SLA 14h | ₱ 3,400 | |
REF-2026-04835 | Halima D. → Lagos Lift Club 2× no-show | Trainer failed to show for 2 booked sessions. Provider hasn't responded in 48h. | SLA 22h | ₦ 28,000 | |
REF-2026-04832 | Card •••• 4421 → CrossPower Stuttgart Stripe chargeback · 4855 | Bank-initiated chargeback. Service not as described. Evidence due in 36h. | Evidence 36h | € 89.00 | |
REF-2026-04828 | Folake A. → Dr Nadia Hassan Plan not delivered | Intake completed but PDF plan never delivered after 5 business days. | SLA 18h | ₦ 165,000 | |
REF-2026-04825 | Marcus B. → Strathmore Strength Duplicate charge | Charged twice for same day pass. Gateway acknowledged duplicate. | SLA 8h | KSh 1,400 | |
REF-2026-04822 | Reza M. → Multiple gyms 11 refunds / 30d | Refund abuse pattern. 11 requests this month against different providers. | SLA 24h | د.إ 480 | |
REF-2026-04818 | Wei Chen → Velo Cycling Plan downgrade | Member downgraded plan mid-cycle. Pro-rata adjustment needed. | SLA 22h | R 380 |